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I understand that you are having some problems with Trend Micro Anti Virus Plus Anti Spyware 2008 and I apologize for whatever inconvenience this has caused you. Unfortunately you must read all of the emails I have sent to Trend Micro to understand my problem. In fact, I am emailing you right now from my computer directly after trying your link below.

My problem does not lie with an internet connection because I am able to send and receive emails as well as surf the internet. For some reason Trend Micro will not update on my computer and is saying that I have no internet connection. I am beginning to believe that buying a Trend Micro product is a huge waste of my time and money. The problem is that there is nothing that says log file for me to copy and paste..i just don't know enough about computers to try and figure it out. - John (my website: )**If you need a more detailed explanation, please ask for it. ** If I haven't replied in 48 hours, please send me a message.

I tried it again an hour and fifteen minutes later and got the same message. Thank you for choosing Trend Micro as your computer's safeguard against virus. Double-click Local Disk C: then double-click on the Program Files folder. Kindly send us the following information for analysis:1. After downloading, close all windows and double-click on Hijackthis_v24. You can visit knowledge base web site at this link: Please let me know if I was able to answer all of your inquiries.

Hi I'm Geno and please allow me to provide you assistance with your questions and concerns about our product. Click on this link to go to download Hijackthis_v2: Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Best Regards, Best Regards, Kristine Torreno Consumer Support Team Trend Labs HQ, Trend Micro Incorporated In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email.1/29Dear Czerny, I appreciate that you are trying to help.

Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Best Regards, Best Regards, Kristine Torreno Consumer Support Team Trend Labs HQ, Trend Micro Incorporated In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email. We appreciate your patience and cooperation on this matter. Kindly download the patch (file) attached to this email and extract the file to install. Download attached file: tis_160_win_en_patch_sffnup16452. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Obviously my computer can connect to the internet because I'm emailing you about my problem.

1/29Dear Czerny, I appreciate that you are trying to help. A window will appear, FOR INTERNET EXPLORER 6 - Click on Delete Cookies button and click ok on the prompt. Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. I have been using the internet from my computer all day. So I have done all that they have asked and I still can't do anything.

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