Hex Chat is an IRC client based on XChat, but unlike XChat it’s completely free for both Windows and Unix-like systems. For more info, please read the Shareware background.Hex Chat was originally called XChat-WDK which in turn was a successor of freakschat. Matt, a Vonage chat agent, does a good job of this.He’s chatting with John, a customer who’s switching from landline to Vonage service.
Recent studies show customers are more satisfied with chat than email or phone (73 percent satisfaction for chat compared to 61 percent and 44 percent for email and phone). One chat vendor reported its online retail clients saw a 30 percent increase in 2012 Cyber Monday chats over 2011 chats on the same day.
Matt’s first statement is clearly a template, but his second is free-texted to answer John’s question directly.
Matt: Our Premium Unlimited Plan, available for small businesses, provides unlimited local and long distance calling anywhere in the US, Canada and Puerto Rico for business customers.
” Good customer service writers have a strategy (and management’s permission) to shut down this type of chat, so they can move on to real customers.
While chat is certainly less formal than other types of writing, spelling mistakes and punctuation errors never improve communication.